Terms of Service.

By accessing or using Deflect (deflect.in), operated by QuensultingAI, you agree to be bound by these Terms of Service. If you are using the service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree, you must not use the service. These Terms incorporate our Privacy Policy by reference.

Deflect is a platform that enables businesses to build, configure, and deploy AI-powered support agents using their own knowledge base and content. Deflect provides infrastructure, tooling, and integrations — it does not control or author the responses that your AI agent produces. You, as the deploying business, are solely responsible for the configuration, content, and behaviour of your AI agent and for ensuring it complies with all applicable laws.

You must be at least 18 years old to use Deflect. By creating an account, you represent that all information you provide is accurate and that you will keep your account credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately at support@quensultingai.com if you suspect unauthorised access.

• You may not use Deflect to generate, distribute, or facilitate content that is illegal, harmful, harassing, fraudulent, or deceptive.
• You may not use the service to send unsolicited commercial messages (spam) or to conduct phishing campaigns.
• You may not attempt to reverse-engineer, decompile, or extract the source code of Deflect or its underlying models.
• You may not resell or sublicense access to the platform without our prior written consent.
• You may not use the platform to train competing AI models or to benchmark Deflect for commercial publication without consent.
• You may not use Deflect in any way that violates the terms of connected third-party platforms (WhatsApp, email providers, etc.).

Deflect is a platform — we do not create or endorse the responses your AI agent produces. You are entirely responsible for the accuracy, legality, and appropriateness of your AI agent's outputs. AI models can produce inaccurate, incomplete, or misleading information. You must review and validate AI outputs before relying on them for any consequential decisions. Deflect disclaims all liability for harm arising from AI-generated content produced by agents you configure and deploy.

You retain full ownership of all content, documentation, and data you upload to Deflect. You grant us a limited, non-exclusive licence to process your data solely to provide the service to you. We do not use your data to train shared or public AI models. Deflect retains ownership of the platform, its software, designs, and underlying technology. Nothing in these Terms transfers any intellectual property rights to you beyond the right to use the service under your plan.

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by applicable law or as expressly stated in our refund policy. We reserve the right to change pricing with 30 days' notice. Failure to pay may result in suspension or termination of your account. Disputed charges must be raised within 30 days of the invoice date.

You may cancel your account at any time through your dashboard. We reserve the right to suspend or terminate your account at our sole discretion, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or posed a risk to the platform or other users. Upon termination, your right to access the service ceases immediately. We will retain your data for up to 30 days after termination to allow export, after which it will be deleted.

We make no guarantee of uninterrupted availability or a specific uptime percentage. We may perform scheduled maintenance with reasonable notice, or take the service offline for urgent security or infrastructure reasons without notice. We are not liable for any loss or damage arising from service interruption, data loss during outages, or delays.

To the fullest extent permitted by applicable law, Deflect and its services are provided on an 'as is' and 'as available' basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of AI outputs.

To the fullest extent permitted by applicable law, Deflect's total aggregate liability to you for any claim arising out of or relating to these Terms or the service shall not exceed the total fees paid by you in the 12 months preceding the claim. In no event shall Deflect be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, goodwill, or business interruption, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless QuensultingAI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including legal fees — arising out of or in any way connected with: (a) your use of the service, (b) your violation of these Terms, (c) the content or configuration of your AI agent, or (d) your violation of any third-party rights.

Deflect integrates with third-party platforms including communication channels (WhatsApp, email), AI model providers, and infrastructure services. Your use of those integrations is subject to the respective third-party terms of service. We are not responsible for the actions, availability, or policies of third-party services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice within the platform at least 14 days before they take effect. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the service.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City], India. If you are a consumer in a jurisdiction that does not allow the exclusion of mandatory statutory rights, those rights are not affected.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and QuensultingAI with respect to the service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right.

Questions about these Terms? Reach us at support@quensultingai.com.